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HIU Technical Support During Weekends


Should you require technical support for the Hiper HIU unit during this period please contact one of our service providers in your area, who will be happy to help.

Please note: You will be required to provide the following basic information:

  • Code
  • Serial number
  • Installation date
  • Proof of purchase or warranty registration
  • Fault code / Fault
  • System conditions

Thermalcare Scotland Ltd

0141 4141411

Please call the office number and this will put you thought to out of hours.


07817 104708

Ecolution Energy Services

01732 625072

DMG Delta

01279 810100
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Record sales month and double award success as Intatec enjoys strong end to 2020

Intatec has rounded off 2020 with our best ever month of trading and a major industry award win.

We achieved its best ever month across all sales metrics in October 2020.

This was followed by a double success at the annual H&V Awards, which recognises success in the world of plumbing, heating and ventilation.

We have remained active throughout the Coronavirus Pandemic, with a record 340,000 individual items picked, packed and dispatched in October. 

Part of the boost in sales comes from products such as our non-touch infrared tap, with adjustable 20 second timer designed for public washrooms, as well as our ActivFlo water conditioning unit that alleviates limescale issues in hard water areas.

Director, Stuart Gizzi, said: “Our team has pulled together magnificently throughout 2020, despite the challenges faced by all businesses as we adapted to ever-changing Government and health and safety guidelines.

“The credit for our success in October is shared across the board.

“This year has been difficult for everyone, but I’m pleased that we have been able to play our part in the supply chain that has continued to support our customers with the products they need to deliver their projects, many of which have been destined for improvements in healthcare settings.

“To have achieved what we have in such difficult circumstances is astounding and a source of great pride for myself.

“We have a number of exciting product launches coming in 2021 and we are looking forward to a brighter future for everyone.”

October’s success was followed by Inta taking home top prize in the Smiths Brothers Stores Commercial HVAC Product of the Year category and Highly Commended in Safety Initiative of the Year at the H&V Awards.

Inta’s thermostatic TMV 3 non-concussive tap took home the product of the year prize. The first-of-its kind tap combines time flow control, which prevents water wastage with thermostatic control, which allows accurate blending of water temperatures.

Our renewed and revised anti-scald information booklet, titled ‘Inta’s Guide to Thermostatic Protection’ listing key safety information and product relating to anti-scald technology, was recognised in the safety initiative category.

This achievement marked the culmination of a decade of success, which has seen Inta nominated in at least one category every year since 2010.

Mr Gizzi said: “To be consistently in the conversation for leading products and initiatives in our industry is where we aim to be and I am delighted to have achieved this.”

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Touchless taps from Inta help keep washrooms safe

A leading manufacturer of bathroom products has advised people responsible for washrooms across the UK to strongly consider touchless taps as businesses prepare for an attempt at returning to normality.
Stuart Gizzi, Managing Director at Inta, based in Hixon, Staffordshire, believes that any investment in the technology will pay off long term as it gives users peace of mind in light of the COVID-19 pandemic, whilst allowing greater control over water flow and limiting waste.

Stuart said: “This year we have all become more aware than ever of germ hotspots that we may have interacted with without a second thought previously.
“One such example is the tap.
“Due to the nature of a public amenity, the truth is that not everyone will have taken the time to clean a tap after use with the next person in mind, even in the current climate.
“Our touchless tap, the IR121CP, includes an automatic sensor to allow the right amount of water to be supplied without the user having direct contact with the outlet spout. 
“This solution is ideal where high standards of hygiene and low water use are important. It is supplied as a single unit to suit one tap basins.

“Originally factory set to maximise water saving, the taps can be adjusted to run longer,  for 20 seconds, to correspond with the government recommended handwashing time. 
“Made from solid brass to ensure a sturdy structure, the vandal-proof design means it is ideal for intensive use washrooms such as schools, public areas, airports and more.”
In the aftermath of the Covid-19 outbreak, a number of public health experts listed an increased use of touchless taps as a key feature of the long-term fight back against the disease.
These included academics and former World Health Organisation expert committee members.

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Inta supports Quality Plumber Week 2020

Inta is proud to be supporting Quality Plumber Week 2020 – a key week for the future of the plumbing and heating industry.
The initiative, organised by the Association of Plumbing and Heating Contractors (APHC), brings together online workshops and discussions around the future of the industry, with a focus on what alternative heat technologies should be at the forefront of Government strategies.
This comes at a crucial time, as the UK is targeting to bring all greenhouse gas emissions to net zero by 2050. The Future Homes Standard is also set to come into play in 2025, which will see changes to Part L and Part F of the Building Regulations for new dwellings to ensure that all new build homes will feature low carbon heating and world-leading levels of energy efficiency.
As part of work to get more people involved in the debate, we are donating two ActivFlo Water Conditioners for the APHC to give away.
Inta Managing Director, Stuart Gizzi, said: “We fully support this event and the discussions it is trying to stimulate.
“It also helps to shine a spotlight on the amazing work carried out by plumbing and heating professionals across the country every day.
“We encourage people to get involved, contribute to the discussion and share their story.”

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Plumbing equipment manufacturer reminds facilities managers they can automate some Legionella prevention

An outbreak of Legionnaires disease in the West Midlands has prompted a plumbing equipment manufacturer Intatec to remind facilities managers that Legionella precautions can be automated.
As lockdown eases, many businesses are encouraging people back into the workplace with multiple COVID precautions, but there could be another bug lurking waiting to claim unsuspecting victims and that’s Legionella. 
Domestic and commercial water systems are designed to combat the microbes and bacteria that thrive in tepid water, but the systems rely on hot water being stored over 60 degrees and all hot and cold taps being used regularly. 

Stuart Gizzi, managing director at Intatec, says: “It’s upsetting to learn that people are getting ill from Legionella when it is so very easily preventable. The early symptoms are similar to COVID, so for anyone suffering from it, there’s an extra worry. It’s a serious disease that has a 10% fatality rate. 
“We don’t know the circumstances around the West Bromwich outbreak, and Dr Adrian Philips, consultant in communicable disease control at the Public Health England Midlands Health Protection Team has said they don’t currently have a direct link between the cases, but the evidence they have points to the possibility that there is a common source.

“Legionella thrives at around 20 – 45 degrees celsius and can occur when taps and showers have been left unused for a considerable period of time, which means washrooms in empty offices are particularly vulnerable after lockdown. 

“Ideally, caretakers or building managers should really have been running every tap every few weeks, which depending on the size of the building, can be a pretty big job. But there are products that automate the process. Some of our infrared taps can be set to automatically turn on to run enough water through to prevent the build-up of bacteria, even when the hot water systems are off. 
“Being the first person to use a long-turned-off tap can be risky, but it really shouldn’t be. 
“Building and facilities managers should take recommissioning buildings seriously and take care of themselves when they’re doing it.”

Editor’s Notes:
Legionnaires’ disease is a lung infection and form of atypical pneumonia caused by Legionella bacteria. Symptoms are similar to that of Covid-19 as they include a cough, shortness of breath and high fever.
Original source of the story from the Express and Star:-
The Health and Safety Executive produces some guidance here

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Hand-washing guidance

With the UK and the rest of the world in the middle of a major health crisis due to #CoronaVirus, the current Government guidance at home includes instructions to wash your hands for 20 seconds at a time.

However, in line with the BS EN 816 standard for sanitary tapware, time-flow taps are required to have a flow of no longer than 15 seconds  – at a measured flow rate not exceeding 4 litres per minute.

This means that to stay safe and comply with Government guidelines, you would need two presses of a time-flow tap, with 10 seconds of water wastage from every wash of your hands.

With the current outbreak growing in significance every day, safety is the key priority but there is also a global battle against water wastage which has been ongoing for some time now.

With the increased need for hand-washing and more people paying closer attention to doing this right than ever before, there is probably more water wasted right now than there has been for some time.

As a business, this highlights the impact our non-concussive time flow taps or infrared time flow taps could have on wider society. Both offer a solution to the potential water wastage problem, with water flow able to be set and altered by the property owner. The infrared also improves hygiene as it doesn’t require a touch to get water flowing.

While the obvious priority right now is containing this virus, it will be interesting to see in the long run who considers the potential water wastage that a society focused on hygiene first could have.

Perhaps at some point in the future regulations will change, but for now, press twice to be safe!

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Inta pledge support for 2021 instalment of popular endurance challenge

Leading anti-scald bathroom products manufacturers Inta and Zilmet have pledged to sponsor a unique sporting event in Staffordshire when it returns in 2021.

The Hixon based companies, both long-time supporters of the Trent 100, have agreed to defer 2020 sponsorship until next year after the event was delayed due to the Coronavirus outbreak.

The Trent 100 is the UK’s longest team endurance challenge for stand-up paddleboarders. Taking place over the course of two days, competitors cover 100km of fast water before crossing the finish line, starting near Inta’s head office in Staffordshire and finishing in Nottingham.

Dave Mistry Pain of the Trent 100 organisation team, said: “We are grateful to Inta and Zilmet for renewing their support to the competition once again, especially as this allows us to plan ahead in uncertain times.

“Next year we hope to welcome more athletes than ever from all over the world, bringing a unique event and attraction to Staffordshire.”

Inta, which recently celebrated 10 years at its base in Hixon, Staffordshire is one of the UK’s leading bathroom, plumbing and heating manufacturers and has been developing and producing products for more than 15 years.

Meanwhile Zilmet, a group company, is an internationally-renowned – and Europe’s largest – expansion vessel and heat plate exchanger manufacturer.

The companies sponsored the inaugural Trent 100 in 2017 and have continued to do so annually since.

Cynthia Fisher, Director at Inta and Zilmet, said: “The Trent 100 is a fantastic event and has a global appeal for lovers of endurance challenges. I’ve always enjoyed being at the start to see them set off.

“We have a fantastic relationship with the organisers and are delighted to pledge our support for next year early, so we can help ensure its success in 2021.”

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Intatec at Ten: Plumbing, People and Phones

As one of the UK’s leading manufacturers of anti-scald bathroom products celebrates ten years since becoming a stand-alone business, the directors at Intatec are reflecting on a decade of success, as they face challenges far removed from its launch day.

Created in 2002 as a small offshoot of another business, the aim of Intatec was to bring thermostatic control to the bathrooms of Britain. After a period of product development, and testing the market initially with TMV2 and TMV3 anti-scald valves and showers, in May 2010 around a dozen staff joined founders Cynthia Fisher, Barry Humphreys and Stuart Gizzi at a newly fitted out facility in Staffordshire to begin properly under the Inta brand. Since then Sales Director Darran Bougourd has joined the board.

The initial problem with the new head office and warehouse, despite plenty of stock and months of planning, was the absence of a telephone or internet connection. Even the mobile phone signal was patchy.

Managing Director Stuart Gizzi said: “The launch into our new premises was the most carefully thought through project that any of us had ever been involved with, but despite promises and due dates with plenty of room for manoeuvre, our brand new network just wasn’t connected.

“We had to rely on mobile phones, with the team having to find the best part of the car park to get a signal to talk to customers. It was a time when fax machines were dying out, but we couldn’t even use one of those.

“But right from day one, we managed and we fulfilled every order, with a dedicated team who were instantly resourceful to make sure we delivered.

“Ten years on, as the world is in the midst of a Covid crisis, the tables are turned – we have the technology and high-speed connectivity that allows our teams to work from home. With the dedication of the warehousing staff, who quickly devised a socially distanced, safe way of working, we have been able to fulfil every order that our customers want.

“In 2010, the place was full of people with no connectivity. In 2020, the offices are empty but properly connected, so the people who need to can work from home.”

Since the Covid lockdown began, products on Inta’s most wanted list include HTM lever operated taps that have gone into some of the new Nightingale hospitals and touch-free anti-scald taps, for customers who are revising their washroom facilities for when the lockdown is lifted.

In 2020 Intatec has around 60 staff, a turnover in excess of £30m and has had to extend and reconfigure its warehouse to accommodate extra stock and product lines.

Stuart Gizzi continues: “We have dedicated ourselves to quality, safety and style and I think we have achieved that.

“In our early days we were campaigning to help bring anti-scald legislation into the Building Regulations and it’s one of my personal highlights that we’ve been instrumental in doing that, bringing an anti-scald message to not only the industry but to the plumbing trade.

“In 2010 our InatSol valve won an H&V News Award – it allows solar-heated, unvented hot water cylinders to be linked with a combi boiler. Over the past ten years, we have had ten consistent nominations. I’m really pleased that over that time we’ve managed to keep our innovation going and that this year, we’re shortlisted in the product of the year category again..”

In addition to safe and stylish bathroom products, Inta also launched its industry-acclaimed heating and plumbing arm three years ago, covering everything from magnetic filters to thermostatic radiator valves.

Stuart concluded: “I am really proud of what we have achieved as a team over the years, but right now I’m proud that we have managed to keep going to support people in the front line fighting the virus with the products that they need, and also that we are in the right place to support plumbers and tradespeople, as they fight to get their businesses back on track when the lockdown is lifted.

“Our Intamix thermostatic mixing valve has become the ‘industry go to’ as we sold our millionth unit in 2013, which I think is a good indication that we are getting our product ranges right. Plus, with us frequently winning the supplier of the year award across a number of buying groups, I think we have our people and product mix about right too.

“I want to say thank you to the people and businesses who have supported us over the years and I wish everyone the very best of luck for the challenging decade that we all have ahead.”

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Inta – Coronavirus update

As the Coronavirus pandemic and its knock on impact continues to grow, we wanted to reach out to our network to provide an update on our current position.

If it were any other year, our team would be out at trade shows and exhibitions right now. While we are missing that human interaction, we understand that the cancellation of such events right now is the correct measure to take.

As a company, we are still operating fully and would like to ensure our clients that they can reach us at any time, as would usually be the case – however, we have temporarily suspended face to face visits in favour of telephone/Skype conversations.

We will continue to work in line with Government guidance with regards to our procedures and look forward to things returning to how they had been prior to this outbreak.

Thank you.

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Statement Regarding Coronavirus (Covid 19)

As a business Intatec Limited is monitoring daily the impact of Coronavirus (Covid 19).

Advice has been given to our colleagues to enable us to protect all staff.

  • Overseas travel is monitored, following Travel Advice from HM Government
  • Advice on following basic hygiene protocols in line with WHO and PHE guidance
  • We have no suspected cases amongst our workforce, if we were to do so we would follow advice issued by PHE and ask the individual to self-isolate for the required 14-day period
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A New Year might mean a new kitchen or bathroom – but how do you overcome the same old limescale?

The start of a New Year marks a time for change, with many homeowners looking to revamp their property for the better.

In 2018, kitchens and bathrooms proved the most popular rooms to renovate, with the average new kitchen in the UK costing around £11,000, and the average price of a new bathroom coming in at £5,000.

But when it comes to designing kitchens and bathrooms, one thing that often gets overlooked is the issue of hard water and the damage it can cause.

“Almost 13 million households in the UK live in hard water areas – that’s almost half the households in the country. And with hard water comes limescale,” said Stuart Gizzi, director of leading bathroom, plumbing and heating equipment manufacturer Inta.

“Having a beautiful new kitchen or bathroom is all well and good until taps, shower heads, kettles, appliances and pipes have a nasty build-up of limescale, which can lead to multiple problems – from heating inefficiency hiking up energy bills and costly system failure, to an increase in the consumption of cleaning products and a shorter lifespan for electrical appliances.”

A simple, cost-effective way of improving water quality in hard water areas is to install a water conditioner, such as the Inta ActivFlo Lite.

The ActivFlo Lite is a compact device that is fitted to one water pipe in a property, and can be retro fitted. It works by treating the water directly, using a unique alloy that changes the chemical structure of limescale-forming calcium carbonate in water, converting calcite, a form of calcium carbonate that causes hard water, into aragonite.

Suitable for domestic applications, the WRAS-approved ActivFlo Lite is available with 15mm, 22mm and 28mm connections. It comes with a five-year warranty and is priced from just £53.22. “The ActivFlo Lite has a clean ‘in-line’ design which makes for quick and easy installation in both new-build and retrofit applications,” added Stuart. “Its patented fitting system incorporates a collar at either end of the device, which can be removed without any modification to the existing pipework.

“When you consider the tens of thousands of pounds people spend on a kitchen or bathroom makeover, installing an ActivFlo Lite for an extra £53 is worth every penny if hard water issues can be resolved – it works out to less than 1% of the cost of a new kitchen!”

For more information about the ActivFlo Lite, visit

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Multigenerational bathrooms: Why the industry needs to cater for all

With an ageing population and an increasing number of adult children returning to their parental homes after moving out, multigenerational living in the UK is on the rise.

Research by insurance company Aviva* shows that multi-family households in the UK grew by 50% between 2005 and 2015. Assuming the same rate of growth in the next 10 years, there will be almost half a million multi-family households by 2025.

Having two – or even three – generations living under one roof means families are required to adapt their home to meet everyone’s needs and one room where this can prove difficult, is the bathroom.

Ever Range

Older generations or those with limited mobility may need living aids, shower seats and grab rails, while younger people often want to create a relaxing bathroom with stylish products and accessories.

So is the industry catering for this so-called multigenerational bathroom and does a happy medium for every member of the family really exist?

“When we design bathrooms we should be thinking about longevity, rather than just looking at short-term fixes,” said Stuart Gizzi, Director of bathroom manufacturer Inta.

“Multigenerational bathrooms are not impacting the bathroom market as much as they should be and the industry needs to do more to embrace this growing trend. At the moment it is still a niche market but when you consider the rate at which multi-family living is increasing, the industry is not up to speed.

“As manufacturers we should all be striving to design products that are practical and safe for older generations, yet contemporary and sleek enough for younger people to want to install them. It’s really simple – we need to move away from thinking that bathroom products for older generations are ugly.”

Inta, which has been developing and manufacturing high-quality bathroom products for over 15 years, has designed a series of independent living products for its Ever range that put safety first but do not compromise on aesthetics – including on-trend polished copper and chrome grab rails and a slip-resistant shower seat in black and chrome.

Thanks to copper’s antimicrobial properties, the rail eliminates bacteria quickly, preventing the spread of germs. The polished finish will keep its lustre, while concealed fixings with resin fixing plates mean that it looks neat.

Meanwhile, the strong and sturdy shower seat with contemporary styled slip-resistant black seat and chrome fittings has a maximum load of 125kg, as do the slip-resistant polished chrome grab rails, manufactured from full brass construction with concealed fixings.

Grab Rails

“Grab rails, low-level shower trays and shower seats do not have to look like they belong in a hospital,” continued Stuart. “The industry needs to promote future-proofing bathrooms to avoid families having to rip out and replace items further down the line.”

As well as designing contemporary fixtures and fittings, developing the latest shower technology is also crucial to the advancement of multigenerational bathrooms, according to Stuart.

“I think digital showers will actually lead the way for multigenerational bathrooms,” he said. “The benefit of digital showers is that they can be preset to optimum temperature and pressure. Some can even be switched on using a smartphone – so they are ideal for families who want the added reassurance of being able to control these aspects to ensure the safety and wellbeing of their younger and older relatives.”

And while aesthetically-pleasing products and digital innovation are key for the future of multigenerational bathrooms, safety still remains the number one priority at Inta.

Stuart Gizzi

“Multigenerational bathroom or not, I can’t reiterate enough how important the installation of a TMV-approved fitting is,” Stuart said. “A basic TMV2-compliant valve costs no more than £40 – it is not expensive when you’re talking about the difference between life and death.”

TMV2 certified valves offer the highest level of accreditation of anti-scald thermostatic mixing valves. Correctly installing and maintaining approved thermostatic mixing valves could help prevent hundreds of thousands of tragic scalding accidents.

Stuart concluded: “Ultimately, multigenerational bathrooms should embrace independence and inclusivity for everybody. To do this, manufacturers need to develop products that are accessible and safe for all ages.”